Refund policy

Last updated: [01/11/2025]

At Nüra Naturals, your satisfaction is important to us. If you are not happy with your purchase, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• Products that have been opened, used, or tampered with cannot be returned for hygiene and safety reasons.

• Proof of purchase (order number or receipt) is required.

Non-returnable Items

• Opened or used skincare products

• Gift cards

• Sale or discounted items

• Free promotional items

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.
Approved refunds will be processed to your original method of payment within 5–7 business days.

Exchanges

We only replace items if they arrive defective or damaged.
If you need an exchange, contact us immediately at info@nuraskin.co.za

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nura-naturals.co.za.